1. Booking and Services
1.1 By booking and utilising our taxi services, you acknowledge and agree to adhere to the stipulations laid out in the Terms and Conditions.
1.2 A booking is an official request from passengers to procure transportation services from Tappaxi. This request is accepted once Tappaxi confirms the booking. While we strive to accommodate all requests, Tappaxi reserves the right to decline bookings at its discretion to ensure a balanced and efficient service.
1.3 Please ensure that all bookings and return reservations are conducted directly with Tappaxi Ltd via our app and website. It is essential to understand that private hire drivers are not allowed to arrange journeys directly, as this violates legal rules. Journeys agreed through the drivers are illegal and not insured.
2. Payment and Pricing
2.1 The prices quoted upon booking remain valid for 24 hours, providing clarity and transparency in pricing.
2.2 All bookings must be paid for in advance. A booking is not confirmed until full payment has been received. If payment is not completed, the booking will not be confirmed.
2.3 The quoted price is based on the journey details provided at the time of booking. Should any changes be made to the original journey, updated pricing may be applied to reflect the revised itinerary.
2.4 We charge different prices depending on the booking method. Please note that bookings made via telephone incur an additional charge of £25 compared to the prices listed on our website.
2.5 Additional charges, such as waiting time, excess luggage, or special route requests, will be communicated and can be settled via credit/debit card. We process all payments securely using Stripe.
2.6 Toll charges, where applicable, are included in our fares.
2.7 A 60% surcharge will apply to bookings made between 11:00 on 24th December to 23:59 on 26th December and 11:00 on 31st December to 23:59 on 1st January. This surcharge may also extend to other days.
2.8 All payments, including any additional charges for waiting time, excess baggage, or other special requests, must be completed before the journey begins.
3. Waiting and No-Show Policy
3.1 To facilitate efficient pickups, Tappaxi offers a maximum complimentary waiting time of 10 minutes. This ensures passengers have a reasonable window to reach the designated pickup point.
3.2 For pickups at airports and ports, we extend a 60-minute grace period for waiting, recognising the potential complexities of travel schedules in these environments.
3.3 If a passenger fails to meet the driver within the stipulated waiting time, the booking is marked as a “no-show.” Associated fees may be applicable to account for resources expended.
3.4 For a “deferred” pickup time, where passengers request a collection after [X] minutes following the flight’s landing, Tappaxi Ltd will accommodate this. However, customers who opt for this service do not have the right to extend their waiting time beyond the specified period. Compensation will not be forthcoming if passengers are prepared earlier than their plan and must await the driver until the agreed collection time.
3.5 Opting for a Fixed-time pickup demands careful attention to selecting a time before your scheduled flight landing. When booking, choose the deferred pickup. When communication is not feasible, the driver will be instructed to leave the airport. Please note that compensation won’t be extended if your flight has not landed by the appointed pickup time. If you’re already in the country and prepared for pickup, you can opt for a Fixed-time pickup, which will follow the standard pickup procedure as the time is fixed.
4. Passenger Behavior and Safety
4.1 Passengers must wear seatbelts at all times during their journey to comply with legal regulations and ensure their well-being.
4.2 To maintain a comfortable and respectful environment, activities such as smoking, playing music, or consuming alcohol are not permitted in Tappaxi vehicles unless expressly authorised beforehand.
4.3 Passengers are expected to conduct themselves in a respectful and orderly manner throughout their journey. Any disruptive, abusive, or threatening behaviour will not be tolerated, and Tappaxi reserves the right to refuse carriage in such instances.
5. Luggage and Property
5.1 Passengers are responsible for their personal luggage, with Tappaxi assuming no liability for loss or damage.
5.2 Found items left behind in vehicles will be retained for 14 days, allowing passengers to reclaim their belongings. After this duration, items will be appropriately disposed of.
5.3 Our luggage weight limit is set at 23kg per piece, and the permissible dimensions are 69 x 45 x 28 cm. These specifications are tailored to match our fleet’s requirements. It’s crucial to adhere to these prescribed dimensions and weight limits when preparing your luggage for transport.
5.4 Our operations are optimised to accommodate luggage within the specified weight and size criteria. We kindly request passengers to ensure that each piece of luggage conforms to these standards before their journey.
5.5 Passengers are responsible for ensuring that their luggage requirements do not exceed the capacity of the booked vehicle. Taxi Licensing regulations mandate that all luggage be securely fastened in the vehicle’s boot for passenger safety. It is essential to take this into account when choosing a vehicle.
5.6 We cannot assume responsibility for luggage exceeding the established weight and size limits. If additional charges arise due to luggage exceeding the specified limits, they will be communicated. Regrettably, we cannot provide refunds for any additional charges incurred due to vehicle adjustments.
5.7 For more information about our fleet and specific vehicle capacities, please refer to the Fleet section on our website.
6. Cancellation Policy
6.1 Our cancellation policy is structured to accommodate different timings. Should a passenger wish to cancel a booking, specific fees will apply based on the timing of the cancellation, ensuring fairness for both parties.
6.2 Missed Flights and Travel Insurance: Tappaxi does not accept responsibility for missed flights due to traffic delays, accidents, breakdowns, severe weather conditions, or unforeseen circumstances. Passengers are advised to plan to arrive at the airport with ample time before flight departure to account for unpredicted delays. To ensure smooth travel, passengers should factor in a three-hour timeframe for their airport arrival before their flight’s departure. It is recommended that passengers have adequate travel insurance prior to booking to mitigate such situations. Passengers who opt for alternative transportation and do not wait for their driver will not be refunded for incurred costs.
7. Complaints
7.1 To facilitate the resolution of concerns, passengers are strongly encouraged to submit complaints directly to Tappaxi Ltd within 14 days of their journey.
7.2 We promote real-time reporting of issues during the utilisation of our services, enabling immediate action and resolution. Passengers can contact us via email at complaints@tappaxi.com to initiate the complaint resolution process.
7.3 Tappaxi Ltd is committed to promptly addressing all complaints. We aim to process all complaints within 7 working days.
8. Liability
8.1 Tappaxi accepts no liability for losses resulting from unforeseen delays, acknowledging the dynamic nature of transportation and external circumstances.
8.2 Passengers embark on their journey at their own risk, and while we take every precaution to ensure a safe and comfortable ride, Tappaxi Ltd cannot be held liable for personal injuries, damage to property, or loss experienced during the journey.
9. Amendments and Disputes
9.1 Tappaxi reserves the right to make amendments to these Terms and Conditions to accommodate potential changes in business practices.
9.2 Disputes and claims must be raised within 21 days of the booking pickup date.
10. Contract
10.1 By initiating a booking with Tappaxi Ltd, the first-named person on the booking implicitly agrees on behalf of all individuals listed in the booking to adhere to these Terms & Conditions.
10.2 Passengers consent to our use of their personal data, aligning with our Privacy Policy and ensuring the responsible handling of information. Passengers booking a taxi service are authorised to disclose the personal details of all individuals on the booking.
11. Booking Information and Changes
11.1 Ensuring the accuracy of booking details is crucial to streamline the transportation process.
11.2 It is important to provide your arrival day and time in the UK, not your departure details.
11.3 Should any errors arise in the booking information, passengers are urged to promptly notify Tappaxi for rectification.
11.4 In case of substantial flight delays, please notify us as soon as possible.
11.5 Use the app and website to amend your bookings; refrain from making changes with the driver.
12. Payment Processing and Security
12.1 Payment for services is necessary to confirm the booking.
12.2 Tappaxi Ltd uses Stripe to handle all credit/debit card transactions, ensuring secure payment processing.
13. Changes and Cancellations
13.1 Cancellations made up to 12 hours before the scheduled pickup time will be eligible for a full refund.
13.2 Cancellations made within 12 hours of the scheduled pickup time will not be refunded.
13.3 After cancellation, you will receive a confirmation email. Refunds may take up to 5 working days to process.
14. Law and Jurisdiction
14.1 These Terms and Conditions are governed by English law.
14.2 The jurisdiction of English courts applies for dispute resolution.
15. Journey Times and Information
15.1 Journey times may vary due to external factors such as traffic or weather.
15.2 Specific details about taxi services may not be exhaustive, and availability may vary
16. Pets
16.1 Passengers must notify us during booking if they intend to travel with a pet.
16.2 Assistance dogs are permitted in our vehicles without the need for a cage
16.3 Caged or boxed pets are required for all other pets during the journey.
16.4 We accept no responsibility for costs or disruptions arising from failure to comply with this policy.
17. Vehicle Selection
17.1 Illustrations of vehicle branding are for showcasing available car types. Actual vehicles may differ.
17.2 Tappaxi Ltd reserves the right to provide a complimentary upgrade or downgrade. Changes may result in price adjustments.
18. Payment for Services
Invoices must be fully settled within seven working days from the invoice print date.
Any unpaid invoices beyond seven working days will become immediately du.
19. Credit Check and Credit Limit
The Company reserves the right to carry out a credit check and limit the total outstanding amount on a customer’s account.
20. Lien
Tappaxi Ltd retains the right to exercise a lien over the Customer’s goods and/or property until payment in full for outstanding invoices has been received.
21. Resolution of Disputes and Governing Law
Disputes will be resolved under the jurisdiction of the Courts of England and Wales.
22. General
Any changes to this agreement must be made in writing and agreed upon by both parties. Failure to enforce any term does not waive rights. This agreement supersedes all prior agreements and cannot be altered without written consent from both parties.
By engaging in our services, the customer acknowledges and agrees to the terms and conditions set forth in this agreement.
Business interactions involving clients and Tappaxi Ltd are based on the terms and conditions outlined on this website. Placing an order denotes the client’s affirmation of these terms and conditions.
