Tappaxi Ltd (“we”, “our”, “us”) is dedicated to ensuring the protection of your personal data and respecting your privacy rights. This GDPR Policy outlines how we collect, process, store, and protect personal data in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws applicable in the UK.
Data Controller:
Tappaxi Ltd, with its registered office at Tappaxi Ltd, The Henley Building, Newtown Rd, Henley-on-Thames, Oxfordshire, RG9 1HG, is the data controller responsible for the collection and processing of your personal data.
Personal Data We Collect:
We collect and process various categories of personal data to provide you with our online taxi services and app. These include:
- Contact Information: Names, email addresses, and phone numbers.
- Location Information: Data necessary for providing transportation services and ensuring accurate pick-up and drop-off locations.
- Payment Information: Details for processing payments and transactions.
- Usage Information: Data about how you use our app and services.
- Device Information: Technical data about your device and its interaction with our services.
- Communication Data: Information from interactions such as emails, chats, and calls.
Legal Basis for Processing:
We process personal data based on various legal grounds, including the necessity for the performance of a contract (booking and providing transportation services), compliance with legal obligations, and legitimate interests.
Purposes of Data Processing:
We process personal data for the following purposes:
- Service Provision: Facilitating bookings, providing transportation, and processing payments.
- Customer Support: Responding to queries, addressing complaints, and providing assistance.
- App Improvement: Analysing data to enhance app functionality and user experience.
- Marketing: With consent, sending promotional offers and updates related to our services.
- Legal and Regulatory Compliance: Complying with legal obligations and responding to legal requests.
Data Retention:
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations. Data that is no longer required will be securely deleted.
Data Security:
We have implemented technical and organisational measures to safeguard personal data against unauthorised access, disclosure, alteration, and destruction.
Data Sharing:
We do not share customer and driver phone numbers unless there is an issue with our app that requires communication. Otherwise, personal data may be shared with drivers for the purpose of providing transportation services and with trusted service providers for payment processing and analytics.
Your Rights:
As a data subject, you have the following rights under GDPR:
- Right of Access: Request information about the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of personal data, subject to legal obligations.
- Right to Restriction: Request limiting the processing of personal data.
- Right to Data Portability: Request a copy of your data in a machine-readable format.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
Updates to GDPR Policy:
We may update this GDPR Policy to reflect changes in our practices or legal requirements. The revised policy will be effective upon posting on www.tappaxi.com.
Contact Us:
If you have any questions or concerns about our Privacy Policy or your personal information, please contact info@tappaxi.com
By using our services, you acknowledge that you have read, understood, and agreed to this GDPR Policy.
