Our Story

We are your dedicated airport transportation experts, with a focused approach to taxi and transfer services at all major UK airports for individuals and groups.
Our story began when our founder, Naseer, who was a taxi driver with another company, loved his job but was frustrated by the way the company treated him and the passengers. The shortcomings he witnessed became the foundation for our innovative startup.

He observed how the company:

• Didn’t care about the passengers’ satisfaction, comfort, or safety
• Charged the passengers unfairly and unpredictably
• Booked the drivers to the passengers who were very far away, wasting their time and fuel
• Didn’t value the drivers’ feedback, suggestions, or well-being.

Naseer felt this was wrong and that the passengers and the drivers deserved better. He had a vision of creating a taxi service that would:

• Care about the passengers’ satisfaction, comfort, and safety
• Charge the passengers fairly and transparently
• Book the drivers to the passengers who were nearby, saving their time and fuel
• Value the drivers’ and passengers’ feedback, suggestions, and well-being.

That’s why he quit his job and started TappAXI, a startup with a passion for taxis and a mission to create positive changes in the industry.
With a background in IT, he developed our game-changing feature – the ‘PortBag feature’ – that connects you with your driver and lets you communicate with them easily.
You can let them know when you’re ready to be picked up, and they will be waiting for you at the terminal. No more hassle, no more stress.

We are not just another booking agent, 3rd party agent, or middleman.
We are a family of drivers who genuinely love what we do and care about you on a personal level. Our drivers are not just steering wheels on wheels; they are seasoned pros who are just as into your journey as you are.
They make sure you get to your destination safely and with a smile.
We have also grown our fleet to ensure we’re always around when you need a ride.
Plus, each driver we work with is handpicked because professionalism and punctuality are important to us.
This is our startup story, and we are proud of it. We hope you will join us and become a part of it.

Our Mission and Vision

Our mission is to provide you with the best airport taxi service in the UK, with a focus on quality, convenience, and affordability. We aim to serve over 10,000 passengers per month, with an average rating of 4.9 out of 5 stars, and a 95% retention rate.

Our vision is to become the leading airport transfer and taxi company in the UK, with a reputation for excellence, innovation, and passenger satisfaction. We aspire to expand our service to all major UK airports, to offer a variety of vehicles and options, and to partner with leading travel and hospitality brands.

Our Core Values

We are guided by these core values that shape our company culture and service quality:

• Trust: We trust our passengers and drivers by being honest, transparent, and reliable.
• Respect: We treat our passengers and drivers with dignity, courtesy, and appreciation.
• Excellence: We excel in everything we do, from our service delivery to our passengers’ support.
• Innovation: We innovate and create new ways to improve our service and enhance your experience.
• Teamwork: We collaborate and support each other as a team, with a shared vision and a common goal.

Our Team

We are proud of our team of drivers, who are the backbone of our company and the face of our service. They are all experienced, licensed, and insured, and they have undergone rigorous background checks and training. They are friendly, helpful, and professional, and they will go the extra mile to make your journey comfortable and enjoyable. Here are some of the members of our team and what they have to say about working with us:

Testimonials

We are grateful for the feedback and reviews from our passengers, who are the reason we do what we do. Here are some of the testimonials and reviews that we have received from our happy passengers: