Privacy Policy

Welcome to Tappaxi Ltd (“we”, “our”, “us”). We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal information in relation to your use of our online taxi services and app.

Information We Collect:

• Personal Information: We collect personal information such as your name, email address, and payment information when you register for an account, make a booking, or use our app.
• Location Information: Our app may collect your location data to provide you with accurate pick-up and drop-off services. You can control the app’s access to your location through your device’s settings.
• Usage Information: We gather information about how you use our app and services, including trip history, booking preferences, and interactions with our customer support.
• Device Information: We collect device-specific information, including your device type, operating system, and unique device identifiers, to optimise app performance and improve user experience.
• Communication Data: We may collect data from your interactions with us, including emails, chats, and calls, to address your queries and provide customer support.

How We Use Your Information:

• Service Provision: We use your personal information to facilitate bookings, provide transportation services, and process payments. Your location data is used to match you with nearby drivers.
• Customer Support: We use your information to respond to your queries, complaints, and requests for assistance.
• Improving Services: We analyse usage patterns and feedback to enhance our app’s functionality, tailor user experiences, and develop new features.
• Marketing and Promotions: With your consent, we may send you promotional offers, updates, and marketing communications related to our services. You can opt out of these communications at any time.
• Legal and Regulatory Compliance: We may use your information to comply with legal obligations, respond to lawful requests, and protect our rights, privacy, safety, and property.

Sharing Your Information:

• Drivers: Your name, contact information, and location data are shared with drivers to fulfill your booking. We do not share customer and driver phone numbers unless there is a problem with our app.
• Service Providers: We engage third-party service providers for payment processing, data analytics, and IT services. These providers are bound by confidentiality agreements.
• Legal Compliance: We may disclose your information to law enforcement or regulatory authorities when required by applicable laws or regulations.

Data Security:

We employ technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction.

Card Payments and Stripe Integration:

• We understand the importance of secure and convenient payment processing. For this purpose, we have integrated with Stripe, a reputable third-party payment gateway, to handle all card transactions made through our platform. We want to assure you that we do not store any payment card details on our servers.
• When you make a payment using your card, you will be redirected to Stripe’s secure payment processing platform. Stripe collects and processes your payment information, including card details, for the purpose of completing the transaction. We do not have access to, store, or retain your complete card information on our systems.
• Additionally, if you choose to save your card for future use within our app, please be aware that the responsibility for securely storing and handling that card information lies with Stripe. When you save a card on our app, the card data is tokenised and securely stored by Stripe, ensuring the highest standards of security for your sensitive information.
• Stripe’s payment processing and card storage are governed by its own terms of service and privacy policy, which you can review on their website (www.stripe.com). We recommend reviewing Stripe’s policies to understand how they handle your payment data.
• By using our services, making payments, and saving cards through our platform, you acknowledge and agree that your card payments and card storage are processed and managed by Stripe, and are subject to Stripe’s terms and privacy practices.

Your Rights:

You have the right to access, update, correct, or delete your personal information. You can manage your communication preferences and opt-out of marketing communications.

Retention Period:

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

Updates to Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be effective upon posting on www.tappaxi.com.

Contact Us:

If you have any questions or concerns about our Privacy Policy or your personal information, please contact info@tappaxi.com
By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.