Frequently Asked Questions
What areas do your UK Airport Taxi Services cover?
We offer airport transfer services in all major airports in the UK, including Heathrow, Gatwick, Luton, London City Airport, and Stansted.
How can I book a UK Airport Taxi Service?
Booking a UK Airport Taxi Service with Tappaxi is straightforward and can be done either through our user-friendly app or via our website. However, we highly encourage customers to book through our app for added convenience and a special saving of £7 on each booking.
What types of vehicles are available in your fleet?
We offer a variety of vehicles, ensuring there is an option that meets your specific needs. From 3 passengers to 8 passengers per vehicle, we ensure that your taxi service in the UK covers small and large groups alike.We offer airport transfer services in all major airports in the UK.
How do you ensure timely pick-ups and drop-offs?
TappAXI ensures punctual service with our PortBag feature, efficient driver training, and real-time driver tracking. This ensures drivers are always ready and on time for your airport pickup and drop-off, providing a stress-free travel experience in the UK.
What are the payment options for UK Airport Taxi Services?
For UK Airport Taxi Services, the available payment options are card-only transactions; we do not accept cash payments.
Do you provide services for both individuals and groups?
We offer taxi services and Airport transfer services in the UK to individuals, groups, and corporations. We have the capacity in both packages and vehicles to carry large groups.
How does your service handle luggage and special requests?
Our vehicles come with varying luggage capacities to suit different needs. Please specify your luggage amount when booking to ensure the right fit. For accessibility needs, mention these during booking, and we’ll accommodate with suitable options. We strive to make your journey comfortable and hassle-free. More on this in T&C
What safety measures are in place for passengers?
All our drivers are DBS checked.
Can I modify or cancel my booking?
Yes, you can modify or cancel your UK taxi booking at no extra fee or charge.
Is TappAXI licensed, insured, and registered?
Yes, TappAXI is fully licensed and insured, ensuring a safe and reliable service for all our customers.
What are the benefits of using the TappAXI app over booking via the website?
The TappAXI app offers a £7 saving per trip, real-time driver tracking, use of the PortBag feature, and free meet and greet services. Additional perks like the airport timer enhance the convenience of your travel experience.
Will I incur extra charges if my flight is delayed?
No, there are no extra charges for delayed flights. We monitor all flights to adjust pick-up times accordingly.
Are there any restrictions on luggage size or weight?
Yes, the maximum luggage dimensions are 90x75x43cm, and the weight limit is 23 kg. Please ensure you book a vehicle that can accommodate your luggage needs.
How much free waiting time is provided for airport pick-ups?
We offer 60 minutes of free waiting time after your flight lands for airport pick-ups. Post this, a fee of £30 per hour is charged. For non-airport pick-ups, the free waiting time is 10 minutes.
What does the Free Tappaxi Meet & Greet service entail?
The Free Tappaxi Meet & Greet service, available exclusively for app bookings, involves the driver proceeding to the arrivals hall after you’ve collected your luggage. This service aims to reduce waiting times and parking charges.
Can you explain the Classic Meet & Greet service?
The Classic Meet & Greet service, costing £19, includes the driver waiting in the arrivals hall with a name board immediately after your plane lands. A full refund of this fee is issued if the driver is not present upon your arrival.
How can I avoid airport waiting charges?
To avoid the £30 per hour waiting charges after the free one-hour window, we recommend selecting deferred or fixed pick-up times during booking.
Do you provide child seats or boosters?
We do not provide child seats or boosters. You’re welcome to bring your own, but please note they must be taken with you after the journey.
Can I travel with my pet in your taxi?
Pets are allowed in our taxis, provided they are caged during the journey, except for assistance dogs. Please mention this requirement in your booking notes.
Are you a booking agent?
No, we are not a booking agent. TappAXI is a family-run business that primarily manages and operates the majority of our taxis.
What are your operating hours?
TappAXI operates 24/7, 365 days a year, ensuring constant availability for your travel needs
Drivers FAQ's
Can drivers receive both single and return jobs?
Yes, drivers can receive return jobs as well as single jobs. We offer return jobs to drivers with a rating of four stars or above, providing more opportunities for work.
Do drivers receive the full amount of the Classic meet & greet fee?
Drivers receive £19 from the Classic meet & greet fee. However, if the driver is late and the passenger has to wait, the passenger will be refunded.
What is the payment schedule for drivers?
Drivers receive their payments weekly on Wednesdays. They should submit their invoices through the app by midnight on Monday to ensure timely payment.
Is it possible for drivers to receive daily payments?
Drivers who have completed 50 trips are eligible for daily payouts. Please be aware that a £8 fee for each daily payout will be deducted from the drivers’ earnings.
How can drivers save time and money?
Drivers can save time and money by utilizing our deferred/fixed pickup times, ensuring they arrive at the airport when needed. This eliminates unnecessary parking costs and waiting time, as passengers will be ready for pickup. Communication through our app also saves on international call charges.
Are there full-time driver positions available?
Yes, we offer opportunities for hard-working drivers to potentially earn more with numerous daily airport transfer jobs available. These jobs don’t require bidding, allowing drivers to achieve their financial goals more quickly.
Is TappAXI a third-party booking agent?
No, TappAXI is not a third-party booking agent. We are a family-run business that primarily manages and operates the majority of our taxis directly.
What are the commission rates per booking for each vehicle type?
The commission rates are as follows: Economy vehicles incur a 15% commission. Estate vehicles incur a 17.5% commission. MPV, Executive and Minibus vehicles are subject to a 20% commission. Executive MPV and Luxury Electric incur a 25% commission
What happens if a driver cancels three jobs?
Cancelling three jobs leads to account termination. This is because our standard is to maintain a fleet of reliable and professional drivers, and frequent cancellations do not align with our quality standards.
About TappAXI FAQ's
What is TappAXI and how does it work?
TappAXI is the only app specialising in airport taxi and transfers in the UK. We offer a fast, easy, and reliable way to book your airport taxi online, by phone, or by app. We have a network of professional and friendly drivers who will meet you inside the arrivals hall, assist you with your luggage, and take you to your destination safely and comfortably.
How can I book a taxi with TappAXI?
You can book a taxi with TappAXI in three simple steps: download the app, enter your details and make payment. You can also book a taxi online through our website, or by calling our phone number. You can also track or cancel your booking through our app.
How much does it cost to book a taxi with TappAXI?
The cost of booking a taxi with TappAXI depends on your pick-up and drop-off location, the number of passengers and luggage, and the type of vehicle you choose. You can get a quote for your journey by entering your details on our app or website. We guarantee a transparent pricing experience, ensuring that the price you see is the final price you pay, with no hidden fees. In the rare event of any additional costs, we will always communicate them clearly, leaving no room for surprises.
What are the benefits of booking a taxi with TappAXI?
Booking a taxi with TappAXI has many benefits: Free TappAXI Meet & Greet, Real-Time Driver Tracking, In-App Communication, Free Cancellations, Transparent Pricing, and 24/7 Support.
